Brewing Dreams, Crafting Perfection: The Alchemist Brew, Your Home Brew Specialist

Brewing Dreams, Crafting Perfection: The Alchemist Brew, Your Home Brew Specialist


Frequently Asked Questions

How long will my shipping be?

It will all depend upon your location? For most capital cities products will be delivered in 3-6 business days. Regional areas may take between 5-8 business days. On average it will take 4-6 business days to recieve your order once payment has cleared.

What are your shipping fees?
1. Total packaged items under 5kgs and sales over $150 = Free postage.
2. Total packaged items under 5kgs and under $150 = $20.05
3. Total packaged items over 5kg and under 22kg = $49.95
4. Extra large bulky items = Quote e.g Kegerator (Fridge)
Can I change or cancel my order?

Absolutely please email us at [email protected] with your order number to advise if you wish to cancel or remove an item. Store credit will be applied to your account if you have paid for an item/s and have requested a manual cancellation.

Is it safe to enter my credit card details on this site?

Yes, we use a secure SSL connection that ensures the safety of your credit card details. You will notice the padlock symbol in the address bar and the web address begins with https:// This means we are a registered and secure site.

What if there is something that I want, that is not available on your site?

We will do our absolute best to source the product you are after. Please email us with the details of the product you are looking for and we will get back to you to advise if we can source it or not?

why is it asking me to email you in regards to the postage cost of purchasing bulky items?

We do sell large and heavy bulky items e.g. Mangrove Jacks Kegerators. We want to make sure that we quote you the correct postage and handling fee for purchasing these items. Please send us your post code and we will provide you with a quote on your postage and handling for these bulky items.

Can’t find the answer you’re looking for? Please don’t hesitate to contact us.